Case view
What Amira did, across every channel.
Live from the order system. Refreshes every few seconds. This is the supervisor’s view — Amira.desk in miniature.
live
Waiting
No open case yet.
Send “Where is my order 4471?” on WhatsApp and watch this screen.
Conversations
What the team gets after every conversation.
No finished conversations yet. A report appears here about a minute after a call or chat ends.