Every order. Every question. Closed in the moment.
Browse the collection — or ask Amira where your parcel is, move the delivery, swap the size. On WhatsApp, on the phone, in the chat. One case, whichever channel you pick next.
Sixteen pieces. Four categories.
One case. Three channels.
A bot opens a conversation. Amira closes the case — reschedules the courier, creates the exchange, writes it into the order system — and remembers it when you call five minutes later.
On WhatsApp
Ask where your order is. Amira finds it, tells you the courier is late and moves the delivery — in your language.
On the phone
Call +971 4 520 7403. Say "it's about my order". Amira already knows which one, and what happened on WhatsApp.
In the chat
Change your mind: size L instead of M. Amira creates the exchange and the courier collects the original.
On the screen
The case view shows the whole story with timestamps and channels — what a supervisor would see in Amira.desk.